If you get a new phone or change your phone number and cannot access your MFA, please contact TradeZero client support for assistance.

What to expect:

A client service specialist will help you update your account

They will assist in re-establishing your MFA access

Still have questions? We're here for you!

 Get instant help with our 24/7 x 365 live chat support.



 Call us at +1-877-4-TRADE-0 (Monday - Friday, 7:00 AM - 5:00 PM ET). We always pick up.



TradeZero supports major third-party authenticator apps for account security.

 Get instant help with our 24/7 x 365 live chat support.


 Call us at +1-877-4-TRADE-0 (Monday - Friday, 7:00 AM - 5:00 PM ET). We always pick up.


Multi-factor authentication (MFA) is an added layer of security that helps ensure only you can access your account.

You log in with your username and password

You are then required to enter a unique 6-digit code

MFA is required for all TradeZero accounts

It helps protect your account from unauthorized access"

If you get a new phone and have difficulty transferring your MFA to the new device, or you change your phone number, you will need to reach out to a TradeZero client service specialist, and they assist you in updating your
account and setting up your MFA.

Account Security

I got a new phone—how do I fix my login?

What Authenticator App can I use?

What is multi-factor authentication (MFA)?

What should I do if I get a new phone or change my phone number?