Support

Why was my order rejected?

Orders may be rejected for a variety of reasons depending on market conditions and account status.

Common reasons:

  • Insufficient buying power
  • Order price outside allowable limits
  • Trading restrictions on the security
  • Session or order type not supported
  • Risk or compliance controls

What to do:

  • Review the rejection message in your platform
  • Adjust your order or contact support if needed"

Still have questions? We're here for you!

Live Chat: Get instant help with our 24/7 x 365 live chat support.

Phone: Call us at +1-877-4-TRADE-0 (Monday - Friday, 7:00 AM - 5:00 PM ET). We always pick up.

Email: Send your queries to support@tradezero.us and we'll get back to you promptly.