Support

Why can’t I withdraw my money?

A withdrawal request may be declined or limited if some funds are not yet fully available.


Common reasons:

  • Open positions (especially short positions)
  • Recent ACH deposits that have not fully cleared
  • Margin usage or recent overnight leverage- Unsettled trades
  • Pending corporate actions

Important:

  • Availability of funds depends on account activity and settlement status

What to expect:

  • You’ll receive an email explaining the reason for rejection

Still have questions? We're here for you!

Live Chat: Get instant help with our 24/7 x 365 live chat support.

Phone: Call us at +1-877-4-TRADE-0 (Monday - Friday, 7:00 AM - 5:00 PM ET). We always pick up.

Email: Send your queries to support@tradezero.us and we'll get back to you promptly.