Support

Why can’t I short all the shares I located?

The number of shares you can locate and the number you can short may differ because they are calculated at different times.

How it works:

  • The Short Locator estimates how many shares you can short at the time you request a locate
  • When you place a short order, the system re-checks your buying power and eligibility in real time

What can impact your ability to short:

  • Price changes in the security
  • Margin requirements
  • Available buying power in your account
  • Stocks priced below $3.00 are non-marginable
  • Stocks priced below $0.50 cannot be shorted

Important:

  • Locate fees are non-refundable, even if you cannot use all located shares
  • You may be able to sell back unused locates (not currently in use) to recover a portion of the cost
  • Unused locates can typically be offered for credit until 8:00 PM ET

Still have questions? We're here for you!

Live Chat: Get instant help with our 24/7 x 365 live chat support.

Phone: Call us at +1-877-4-TRADE-0 (Monday - Friday, 7:00 AM - 5:00 PM ET). We always pick up.

Email: Send your queries to support@tradezero.us and we'll get back to you promptly.