Yes. TradeZero has partnered with Mediant Communications Inc. to deliver shareholder documents. Emails sent from the specified prospectusdocs.com and proxydocs.com addresses are used solely for the delivery of these documents. TradeZero and Mediant will never request your login credentials, passwords, or payment through these communications.

What is multi-factor authentication (MFA)?

Multi-factor Authentication (MFA) is a more secure way to ensure logins are done by the account holder. You can use either an Authenticator App or receive an SMS (Text Message). Both ways will require you to submit a unique 6-digit code when logging into your trading platform or client portal. All TradeZero accounts are required to set up MFA.



Major 3rd party Apps are supported including the following:

What should I do if I get a new phone or change my phone number?

If you get a new phone and have difficulty transferring your MFA to the new device, or you change your phone number, you will need to reach out to a TradeZero client service specialist, and they assist you in updating your
account and setting up your MFA.

Still have questions? We're here for you!

Live Chat: Get instant help with our 24/7 x 365 live chat support.

Phone: Call us at +1-954-944-3885 (24/7 x 365). We always pick up.

Mediant will deliver shareholder documents related to your holdings on behalf of TradeZero, including proxy voting forms, annual reports, and prospectus statements.

Mediant Communications Inc. is an investor communications provider. TradeZero has partnered with Mediant to deliver shareholder documents related to your holdings, including proxy voting forms, annual reports, and prospectus statements.

Account Security

Are emails from @prospectusdocs.com and @proxydocs.com legitimate?

Multi-Factor Authentication

What communications will I receive from Mediant?

What is Mediant and why is TradeZero partnering with them?