Your privacy is important to TradeZero Europe B.V. (hereinafter “TradeZero”, “we”, or “us”). We want you to understand how we may collect, use, share, and keep information about you and the choices that are available to you. This Privacy Policy sets forth the principal types of information we and our affiliates may collect about you, the purposes for which we use the information, the circumstances in which we may share the information, and other important terms that apply when you utilize our “Services” which are principally our websites (“Sites”), our account funding and/or trading applications (“Applications”), and account administration we provide to our customers.

By using our Services, you consent to the collection and use of your personal information in accordance with this Privacy Policy, as it may be amended from time to time (see “Changes to this Privacy Policy” below).

Personal Information We Collect From You And How We Collect It

Below, we describe in more detail the categories of personal information we may collect from you.

 – Name, address, date of birth, gender, marital status, email address, telephone number, identifiers we assign to you including account numbers, usernames, account IDs, family information, professional and employment information, and publicly available photographs.

 – Tax identification number, national insurance number, other government issued identification number (i.e., driver’s license, passport, or alien registration), and photographs associated with any government issued identification document.

Legally Protected Classification Characteristics

 – Age, citizenship, nationality, association with senior political officials and / or executives of government owned enterprises.

Device and Online Identifiers and Related Information

 – Internet Protocol (“IP”) address, account username/log-in, device information, device type, browser type and version, time zone setting and location, operating system and other technology on the devices you use to access our Services.

Internet, Application, and Network Activity

 – Emails, activity on our Sites and Applications, including browsing history, search history, clickstream/online website tracking information and other data related to user activity.

 – IP geo-location from which you connect to the internet when using our Sites and Applications.

 – Account number(s) and other information regarding accounts at other financial institutions, your authority over, beneficial interest in and other information about entities you are associated with; public company affiliations, bank and brokerage account balance information, source of wealth information, investment goals and experience, net worth and liquidity, income, tax classification, and other information regarding your financial circumstances.

 – Information regarding whether you or an immediate family member are affiliated or associated with certain financial institutions including but not limited to broker dealers, investment advisors, securities firms, securities exchanges, banks, insurance, or trust companies.

 – Recordings of telephone or similar calls.

 – When you receive, submit, or complete a transaction utilizing the Services, we collect information about the transaction, such as, for example, transaction amount, type, time, and date.

We may obtain information about you during direct interactions with us. You may provide us with your personal information (including your national insurance number and other personal identifiers, financial information, government identifiers, and professional or employment data) by filling in forms such as our account application, by contacting us regarding our Services and Applications, or by responding to our marketing activities.

We may also obtain information about you collected through Internet cookies (see our Cookie Policy) or through our affiliates, vendors, and other third parties. We may also obtain personal information about you from publicly available sources and from companies that we do business with, such as consumer and investigative reporting agencies we use to conduct background checks, verify your identity, creditworthiness, and Know Your Customer (“KYC”) requirements. Furthermore, your interactions with our affiliates or third parties linked to our Services outside of the European Economic Area (“EEA”), including but not limited to, TradeZero Holding Corp., TradeZero Canada Securities ULC, TradeZero America Inc., TradeZero USA Inc., TZ Clear LLC, TradeZero Technology Ireland Limited, TradeZero UK Ltd, Vision Financial Markets LLC, various banks and their respective subsidiaries and affiliates, your interactions with our social media sites, advertising campaigns, and other information from publicly available sources, such as public websites, may also provide us with personal information. Please be aware that third-party websites and social media sites are governed by their own privacy policies separate from our own.

Why We Collect And How We Use Your Personal Information

We collect and use your personal information for several important reasons. We use your personal information to provide and optimize our Services for you, which includes, for example, administering your account, communicating with you about your account, processing funding and trading transactions for your account, troubleshooting issues with our Services, resolving technical issues, and managing our relationship with you. We also use this information to satisfy our legal and regulatory obligations including anti-money laundering laws, regulations and KYC requirements. Furthermore, we use such information to help us safeguard your identity and your assets as well as to help us prevent financial crime.

Additionally, we may use your personal information, to the extent permitted by applicable law (or after obtaining your express consent where such consent is legally required), to conduct marketing activities that help us obtain and assess data to improve and develop our Services and our relationship with you. Where legally required for marketing-related communication, we will only provide you with information you have opted in to receive or had an opportunity to opt out of receiving. If you do not wish to receive marketing-related communication from us, please follow the “unsubscribe” instructions provided in such e-mails. To opt-out of other marketing communications please contact us using the contact information set out below.

We may also process your personal information if necessary for the provision of Services to you, to comply with our legal and regulatory obligations, and for the purpose of our legitimate interest or those of any third party recipient that receives your personal information, provided that such interests are not overridden by your interest or rights. In addition, the processing of your personal information may be based on your consent where we have expressly requested and received your consent.

Who Is Responsible For Your Personal Information

TradeZero and its affiliates (including TradeZero Canada Securities ULC, TradeZero America Inc., Trade Zero USA Inc., TZ Clear LLC, TradeZero Technology Limited, and TradeZero UK Ltd)are responsible for the personal information that we collect about you. Your personal information will be controlled by the TradeZero entity providing Services to you and, in some instances, your personal information may be controlled by more than one TradeZero entity.

We retain your personal information in an identifiable form in accordance with our internal policies which establish procedures for the retention, handling, and disposition of your personal information. Personal information is retained for a period of 5 years or as long as necessary to meet legal, regulatory, and business requirements or as to preserve in connection with litigation, investigations, or proceedings.

Who We Share Your Personal Information With

We do not disclose any nonpublic personal information about you to anyone, except as permitted by law. In addition, TradeZero does not sell or lease any nonpublic personal information about you to anyone.

We Share Your Personal Information With The Following Third Parties:

Your authorized agents and representatives or others to whom you instruct or authorize us to disclose your information and data;

TradeZero’s lawyers, auditors, accountants and others who provide advice to TradeZero;

TradeZero’s global affiliates who may provide services to you or help TradeZero provide Services to you by, for example, engaging in customer support, sending communications, transaction processing, operational and regulatory functions;

Non-affiliated companies where such disclosure is reasonably intended for the purpose of effecting, managing, or reporting transactions in connection with the provision of Services to you or establishing a relationship with you with a view to such transactions, for example, transaction processing, sending communications or providing clearing or custodial services;

Vendors who assist TradeZero and/or its affiliates with fulfilling its legal and regulatory obligations including those in the areas of KYC, fraud, and crime prevention;

Regulators and law enforcement authorities as required or permitted by law or regulation;

Any person or entity to whom TradeZero and/or its affiliates is obliged by applicable law or regulation to disclose your data; and

Any other party where we have first obtained your prior consent.

We May Provide Your Information To Third Parties, Including Marketing Companies, For The Purpose Of:

Providing Services to you, subject to the terms described with this Privacy Policy;

Sending you marketing communications that we believe may be of interest to you;

Conducting research and development and improving Site and Application performance and personalizing your experience with our Services, including communicating with you and presenting content, products, and services tailored to you;

Performing analytics concerning your use of our Services including your responses to our emails and the pages and advertisements you view while using the Sites or Applications; and

Any other purpose that we disclose at the time you provide, or when we collect, your information.

Other Situations In Which Sharing Personal Information May Occur, Include:

We may transfer personal information to a third party in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of any or all of our or our affiliates’ business, assets, or equity, and during negotiations for the same.

We may aggregate your personal information in a manner that no longer reveals your specific identity. We may use and disclose aggregated information for any purpose.

We may also use and disclose, for any purpose, information that does not reveal your specific identity or directly relate to you as an identifiable individual, including the information described under “Information Collected Automatically,” below. If, however, we are required to treat such information as personal information under applicable law, then we may use and disclose it for the purposes for which we use and disclose personal information, as detailed in this Privacy Policy.

We will require any entity to whom we disclose your information or who may obtain it on our behalf to ensure its confidentiality and to handle it in line with the legitimate purpose for which they are allowed to access it and in accordance with applicable data protection laws.

We will not share or sell your information with third parties for their own independent marketing or business purposes without your consent.

Transferring Personal Information outside of the European Economic Area

We may transfer your personal information outside of the EEA for the permitted purposes described in this Privacy Policy. This may include countries that do not provide the same level of protection as offered in the EEA. Any such transfers shall be made subject to appropriate safeguards to the extent required by relevant data protection laws or regulations.

If you provide personal information to us about someone else, you must ensure that you are entitled to disclose that personal information to us for processing as described in this Privacy Policy.

We may offer features through the Services that enable you to correct, update, amend or delete your personal information. You may also e-mail customer support (see the “Contact Us” section below), and we will comply with such a request to the extent required by law. We strongly encourage you to check the personal information you have with us to make sure it is accurate so that we can better serve you. Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion. There may also be residual information that will remain within our databases and other records, which will not be removed.

If you decide at any time that you no longer wish to receive marketing e-mails from us, please follow the “unsubscribe” instructions provided in such e-mails. To opt-out of other marketing communications please contact us using the contact information set out below. Please note that TradeZero customers cannot opt out of administrative e-mails, such as regulatory, billing or service notifications.

We take appropriate technical and organizational measures to keep your personal information confidential and secure in accordance with our internal procedures covering the storage, disclosure of and access to personal information. We seek to limit access to your personal information to authorized employees, agents, contractors, or vendors. No data transmission or storage system can, however, be guaranteed to be fully secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contact Us” section below.

 The European Union General Data Protection Regulation and other local data protection laws provide you with certain legal rights regarding the personal information that we hold about you. These include:
- Obtaining information regarding the processing of your personal information and access to the personal information we hold about you. Please note that there may be times where we are entitled to refuse requests for access to copies of personal information (in particular, information that is subject to legal professional privilege);
- Requesting that we correct your personal information if it is inaccurate or incomplete;
- Requesting that we erase your personal information in certain circumstances. Please note that there may be circumstances where we are legally required or entitled to retain it regardless of your request;
- Objecting to and requesting that we restrict our processing of your personal information in certain circumstances. Please note that there may be circumstances where we are legally required or entitled to refuse that request; and
- Withdrawing your consent, although in certain circumstances it may be lawful for us to continue processing without your consent if we have another legitimate reason (other than consent) for doing so.

 – We have designated a Data Protection Officer (“DPO”) to promote compliance with privacy and data protection principles. If you wish to exercise any of your rights above, please contact the DPO at dpo@tradezero.nl. We will acknowledge your request and respond to you within one month. Please note that we may request that you prove your identity for us to comply with our security obligations and to prevent unauthorized disclosure of data. We also reserve the right to charge you a reasonable administrative fee for any unfounded or excessive requests concerning your access to your data and for any additional copies of the personal information you request from us.

 – We will consider any requests or complaints that we receive and provide you with a response in a timely manner. Complaints should be sent to 

 If you are not satisfied with our response, you may contact the Dutch Data Protection Authority (Autoriteit Persoongegevens) (the “AP”). The AP can be contacted at (+31) -(0)70-888-8500 or https://autoriteitpersoonsgegevens.nl/.

Social Media and Links to Other Web Sites and Apps -

 This Privacy Policy applies only to our Services. However, the Sites and Applications may contain links to other websites and apps that are not operated or controlled by TradeZero and for which we are not responsible. You should review the privacy policies of third-party websites and apps before using them.

 We keep our costs, and your costs, down by using email to communicate with you. For example, we may use email to notify you regarding your trading activity, of activity in your account, or of new features, products or services that may affect the way you may be able to use our Services.
Messages sent to us through the Contact Us pages on our Sites are secured with the same technology we use for account information. We cannot guarantee the security of messages you send directly to us addressed to our various email domains.

When you utilize our “Services” which are principally our websites (“Sites”), our account funding and/or trading applications (“Applications”), and account administration we provide to our customers, we record information such as browsing activity and data displayed or clicked on (such as user interface elements, ads, and links) by using such tools as Google Analytics, for example. Such tools also help us collect other information such as the type of device you use, browser type, operating system version, IP address and date and time of access. Similarly, we use tools and third parties, such as Segment and Customer.io to collect your email information to track when and how you engage with our Services.

We may use certain technologies, such as cookies, web beacons, pixels, webhooks, and similar technologies, to collect information automatically when you use our Services. We may use these technologies to, for example, record your preferences, track your use of our Services across multiple devices, measure exposure to our online advertisements, monitor traffic, analyze your use of our Services, for security purposes, to display information more effectively, to personalize your experience and to improve our Services.

You have choices to limit some tracking mechanisms. Many web browsers automatically accept cookies, but you may be able to modify your browser’s settings to decline cookies. If you choose to decline cookies, certain features may not function properly or may not remain accessible to you. In addition, you may also render some web beacons unusable by rejecting or removing their associated cookies. If you access the Services without declining cookies, you are agreeing to their use. Currently, we do not respond to browser do-not-track signals or similar mechanisms.

We may also use information collected automatically from a particular browser, device, or application to recognize you on another browser, device, or application linked to you, for fraud prevention and other purposes.

 - Certain information is collected by most browsers or automatically through your device, such as your computer type, screen resolution, operating system name and version, device manufacturer and model, language and Internet browser type and version. We use this information to ensure that our Services function properly.


 - Your IP address is automatically assigned to your computer by your Internet Service Provider. An IP address may be identified and logged automatically in our server log files whenever a user accesses our Sites and Services, along with the time of the visit and the pages visited. We use IP addresses for purposes such as calculating usage levels, diagnosing server problems, and administering our Services. We may also derive your approximate location from your IP address.


 - Cookies are small text files that may be placed on your device when you use our Sites and Services or when you view advertisements that we have placed on other websites. Cookies allow your browser to remember some specific information, which the web server can later retrieve and use. When you quit your browser, some cookies are stored in your computer’s memory, while some expire or disappear.


 - A web beacon, also known as an internet tag, pixel tag, or clear GIF, is typically a one-pixel, transparent image located on a webpage or in an email. These may be used when you are served with advertisements, when you interact with advertisements outside of our online services, or when you interact with our communications. They are generally used to transmit information back to a web server, and they help us measure the success of our marketing campaigns and compile statistics about usage of the Sites.

All information is retained in accordance with our Privacy Policy.

Please note that our Sites may link to third party websites which may also use cookies and web beacons over which we have no control. We recommend that you check the relevant third party’s privacy policy for information about any cookies and web beacons that may be used.

TradeZero Europe is located at Beursplein 5 in Amsterdam, 1012 JW, The Netherlands.

TradeZero Europe ("TZEU") is registered with the Dutch Chamber of Commerce in Amsterdam (number 87198932). TZEU is an execution only broker. TZEU does not provide investing or trading advice and its clients should make their own decisions or seek independent advice. Investing in securities involves risks of loss, which can be substantial. Furthermore, the use of margin is for experienced investors and traders only, as losses can be greater than any initial investment. Likewise, short selling as a trading strategy is extremely risky and can lead to potentially unlimited losses. Nothing on this website is an offer to sell or a solicitation of an offer to buy securities, products, or services by any person or entity in any jurisdiction where such distribution or use is prohibited by law.

TZEU is authorised and regulated by the Dutch Authority for Financial Markets (

The European Commission offers the Online Dispute Resolution (“ODR”) as a means for extrajudicial dispute resolution between businesses and consumers. You can access this portal via the 

Consumer Redress in the EU - European Commission

. In the financial sector in the Netherlands, KiFID is the authority for extrajudicial dispute resolution. KiFID is connected to the ODR platform. TradeZero Europe BV is affiliated with KiFID under the registration number 400.000519.

TZEU’s services, including the provision of investment accounts, are available only in jurisdictions where we are legally authorized to operate. Currently, our services are offered exclusively to residents of the Netherlands. We do not offer or provide services to individuals or entities outside this country.

After completing your onboarding, you will be prompted to set up Multi-Factor Authentication (MFA) to enhance the security of your TradeZero Europe account. MFA adds an extra verification step when logging in.

You can choose between two MFA options:

TOTP (Authenticator App) – Use a mobile authenticator app to generate secure one-time codes.

SMS (Text Message) – Receive your verification codes via text message.

Still have questions? We're here for you!

 Get instant help with our 24/7 x 365 live chat support. We always pick up.

 Call us at +31 20 244 6898 (Monday - Friday, 9:00 - 18:00 CET).

 Send your queries to support@tradezero.nl and we'll get back to you promptly.

Under our Customer Account Agreement, and in compliance with MiFID II requirements, TradeZero Europe holds client funds in segregated accounts with approved banks or custodians. These accounts are kept separate from company funds, meaning your money cannot be used for TradeZero’s business activities and is protected in the event of insolvency.

Segregated means that your funds are held in special customer accounts, completely separate from TradeZero Europe’s own company money. This protects you because, if anything were to happen to TradeZero Europe, your funds would not be available to our creditors and would be returned to you.

Yes. Customer securities are held in custody, either in your name or in a pooled nominee account, depending on the product and settlement arrangements. Just like client money, these securities are segregated from TradeZero Europe’s own assets in line with applicable laws and regulations, ensuring they remain protected.

No. TradeZero Europe does not use customer money for its own trading activities or for lending to other parties. We also do not engage in proprietary trading, which means we do not trade the markets for our own profit. Your funds are used only to settle transactions you have authorised or to meet obligations under your account agreement.

TradeZero Europe maintains clearing accounts with one or more brokerage firms that are members of the Securities Investor Protection Corporation (SIPC). If one of these SIPC member firms enters liquidation under the Securities Investor Protection Act, TradeZero Europe clients may be eligible for SIPC protection on a pass-through basis. SIPC covers up to USD500,000 per customer, including a maximum of USD250,000 for cash.

If TradeZero Europe becomes insolvent, segregated client funds — whether in a bank account, money market fund, or held by a Clearing Firm — will be returned to you in accordance with applicable laws. Under the European Investor Compensation Scheme (ICS), securities protection exists up to EUR20,000. In addition, through our U.S. clearing firms, SIPC protection may also apply on a pass-through basis, up to USD500,000 (including a maximum of USD250,000 for cash).

The detail:
Your investments in securities are covered under the Investor Compensation Scheme (ICS), in accordance with Directive 97/9/EC of the European Parliament and Council. The ICS may compensate you, under certain legal conditions, for losses of up to EUR20,000 per person if TradeZero Europe cannot meet its obligations after being declared bankrupt.

In addition, TradeZero Europe maintains clearing accounts with one or more brokerage firms that are members of the Securities Investor Protection Corporation (SIPC). If one of these SIPC member firms enters liquidation under the Securities Investor Protection Act, TradeZero Europe clients may be eligible for SIPC protection on a pass-through basis. SIPC covers up to USD500,000 per customer, including a maximum of USD250,000 for cash.

The Dutch Investor Compensation Scheme (Beleggerscompensatiestelsel) protects private investors if something goes seriously wrong with an investment firm — for example, in cases of bankruptcy, fraud, or serious administrative malpractice. The scheme applies to licensed investment firms in the Netherlands, like TradeZero Europe.

If a firm fails to correctly segregate customer assets from its own funds, the scheme guarantees repayment of customer money and investments up to EUR20,000 per person, per firm.

The scheme is managed by De Nederlandsche Bank (DNB) and funded by the financial sector through the Stichting Beleggers Compensatiefonds. It is designed primarily for private investors and some small businesses; institutional investors such as banks, insurers, and pension funds are not covered

TZEU holds client money in a segregated client money account with ClearBank Europe N.V., a Dutch banking institution. This ensures that client funds are held separately from TZEU’s own funds in accordance with applicable asset segregation rules. The segregated client money account is also referred to as TZEU Funding Account.

The TZEU Funding Account is used solely to facilitate the transfer of funds to our clearing firm for the purchase of financial instruments, and to receive proceeds from the sale of financial instruments or income such as dividends. It is not a personal bank account and cannot be used for other purposes. TZEU maintains a ledger of your available funds, which you can use for trading through our platform or withdraw at your discretion (subject to any outstanding obligations).

All deposits made into the TZEU Funding Account are automatically converted into U.S. dollars (USD), regardless of the currency in which you deposit. This means that your funds will be held and invested in QMMFs denominated in USD, unless otherwise specified for certain transactions.

A Qualifying Money Market Fund (QMMF) is a regulated investment fund that invests in high-quality, short-term debt instruments issued by governments or other highly rated institutions. Its primary aim is to preserve the value of your money while providing fast access to it when needed.

TZEU does this to meet Dutch Regulations. Under Dutch regulations, TZEU may hold client money in a QMMF to safeguard its value and maintain liquidity. These funds aim to preserve your capital while offering quick access to your money when needed.
The QMMFs selected by TZEU are designed to:
1. Preserve capital: Their main investment objective is to maintain the net asset value (NAV) of your investment, keeping the value of your initial capital plus any gains.
2. Invest in high-quality instruments: They hold only short-term, high-quality money market instruments with maturities of up to 397 days and keep a very short average maturity to reduce risk.
3. Provide liquidity: They allow same-day or next-day settlement so your funds can be accessed quickly when needed.

TZEU may use funds managed by BlackRock, one of the largest global asset managers. For more information, please see the Key Information Document (KID) for each fund.
BlackRock ICS USD Government Liquidity Fund (ISIN: IE00B4KZ8V93) – KID USD
BlackRock ICS Euro Government Liquidity Fund (ISIN: IE00B46F8029) – KID EUR

Yes. During the online registration process, you must give explicit consent. Without this consent, we cannot open your account.
By providing explicit consent, you give TZEU a standing order to A.) Invest all money you transfer to your account (or that we receive on your behalf, such as from sales transactions or dividends) into a QMMF in the applicable currency., and B.) Sell QMMF units as needed to meet your payment obligations to TZEU or to process a withdrawal upon your instruction.
This process happens automatically and ensures your funds remain available while complying with legal requirements.

No. If you do not give consent, we cannot open your account because of Dutch regulatory requirements.

Account Security