Support

Can I choose not to have my money invested in a QMMF?

No. During our online registration process, you must give explicit consent that TradeZero Europe B.V. may invest unused funds in qualifying money market funds.

If you do not give consent, we cannot open your account because of Dutch regulatory requirements.

Still have questions? We're here for you!

Live Chat: Get instant help with our 24/7 x 365 live chat support. We always pick up.

Phone: Call us at +31 20 244 6898 (Monday - Friday, 9:00 - 18:00 CET).

Email: Send your queries to support@tradezero.nl and we'll get back to you promptly.

TradeZero Europe is located at Beursplein 5 in Amsterdam, 1012 JW, The Netherlands.

TradeZero Europe B.V. ("TZEU") is registered with the Dutch Chamber of Commerce in Amsterdam (number 87198932). TZEU is an execution-only broker. TZEU does not provide investing or trading advice, and its clients should make their own decisions or seek independent advice. Investing in securities involves risks of loss, which can be substantial. Furthermore, the use of margin is for experienced investors and traders only, as losses can be greater than any initial investment. Likewise, short selling as a trading strategy is extremely risky and can lead to potentially unlimited losses. Nothing on this website is an offer to sell or a solicitation of an offer to buy securities, products, or services by any person or entity in any jurisdiction where such distribution or use is prohibited by law.

TZEU is authorised and regulated by the Dutch Authority for the Financial Markets (Autoriteit Financiële Markten – AFM). License number: 14006314. TradeZero Europe B.V. operates in other EEA jurisdictions on a cross-border services basis under MiFID II passporting.

The European Commission provides an Online Dispute Resolution (ODR) platform for out-of-court resolution of disputes between consumers and financial service providers. In the Netherlands, the Klachteninstituut Financiële Dienstverlening (Kifid) is the authority for extrajudicial dispute resolution. Kifid is connected to the ODR platform. TZEU is affiliated with Kifid under registration number 400.000519.

TZEU’s services, including the provision of investment accounts, are available only in jurisdictions where we are legally authorised to operate. Currently, our services are offered in the Netherlands and selected jurisdictions within the European Economic Area (EEA). Services are not offered where prohibited by law.

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