Support

Why is my account balance different in the client portal compared to the software platform?

The Client Portal updates account balances once per trading day at 22:00 ET.

Profits, losses, commissions, and other fees are reflected in the balance after trades have settled.

The trading platform, on the other hand, updates profits, losses, and locate fees in real time, which may cause temporary differences between the two.

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TradeZero Europe ("TZEU") is registered with the Dutch Chamber of Commerce in Amsterdam (number 87198932). TZEU is an execution only broker. TZEU does not provide investing or trading advice and its clients should make their own decisions or seek independent advice. Investing in securities involves risks of loss, which can be substantial. Furthermore, the use of margin is for experienced investors and traders only, as losses can be greater than any initial investment. Likewise, short selling as a trading strategy is extremely risky and can lead to potentially unlimited losses. Nothing on this website is an offer to sell or a solicitation of an offer to buy securities, products, or services by any person or entity in any jurisdiction where such distribution or use is prohibited by law.

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