Support

Can I freeze or put my account on hold so I do not pay software fees?

Accounts cannot be placed ‘on hold.’ However, TradeZero Europe offers free trading platforms, and you may switch from a paid platform to a free option at any time to avoid platform fees.

To ensure you are not charged for the following month, please submit your switch request by 16:00 ET on the last business day of the current month.

Still have questions? We're here for you!

Live Chat: Get instant help with our 24/7 x 365 live chat support. We always pick up.

Phone: Call us at +31 20 244 6898 (Monday - Friday, 9:00 - 18:00 CET).

Email: Send your queries to support@tradezero.nl and we'll get back to you promptly.

TradeZero Europe is located at Beursplein 5 in Amsterdam, 1012 JW, The Netherlands.

TradeZero Europe ("TZEU") is registered with the Dutch Chamber of Commerce in Amsterdam (number 87198932). TZEU is an execution only broker. TZEU does not provide investing or trading advice and its clients should make their own decisions or seek independent advice. Investing in securities involves risks of loss, which can be substantial. Furthermore, the use of margin is for experienced investors and traders only, as losses can be greater than any initial investment. Likewise, short selling as a trading strategy is extremely risky and can lead to potentially unlimited losses. Nothing on this website is an offer to sell or a solicitation of an offer to buy securities, products, or services by any person or entity in any jurisdiction where such distribution or use is prohibited by law.

TZEU is authorised and regulated by the Dutch Authority for Financial Markets (Autoriteit Financiële Markten - AFM). License number: 14006314.

The European Commission offers the Online Dispute Resolution (“ODR”) as a means for extrajudicial dispute resolution between businesses and consumers. You can access this portal via the Consumer Redress in the EU - European Commission. In the financial sector in the Netherlands, KiFID is the authority for extrajudicial dispute resolution. KiFID is connected to the ODR platform. TradeZero Europe BV is affiliated with KiFID under the registration number 400.000519.

TZEU’s services, including the provision of investment accounts, are available only in jurisdictions where we are legally authorized to operate. Currently, our services are offered exclusively to residents of the Netherlands. We do not offer or provide services to individuals or entities outside this country.

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