You can submit a complaint to TradeZero Europe B.V. (TZEU) in writing, by email, or verbally. Complaints made by phone should be confirmed in writing or via email. You can send your complaint directly to our Compliance Officer (CO) or to any other TradeZero Europe staff member.

What information should I include in my complaint?

To ensure your complaint is reviewed properly, please include:


Beursplein 5
1012 JW Amsterdam
or via e-mail to 

We’ll confirm receipt of your complaint in writing within two weeks. You’ll be informed about the next steps and the expected timeline for resolution.

How long does it take to resolve a complaint?

. If more time is needed, we’ll let you know why and provide an updated timeline. If a complaint isn’t resolved within 

, you’ll be informed about how to escalate it.

Can I escalate my complaint if I'm not satisfied with the outcome?

Yes. If you are unhappy with our final response or if eight weeks have passed without a resolution, you can escalate your complaint to:

Financial Services Complaints Institute (Kifid)

P.O. Box 93257
2509 AG Den Haag, Netherlands


Still have questions? We're here for you!

 Get instant help with our 24/7 x 365 live chat support. We always pick up.

 Call us at +31 20 244 6898 (Monday - Friday, 9:00 - 18:00 CET).

 Send your queries to support@tradezero.nl and we'll get back to you promptly.

Complaint Handling

How can I submit a complaint to TradeZero Europe, and what should I expect during the process?