How can I submit a complaint to TradeZero Europe, and what should I expect during the process?

How can I submit a complaint?

You can submit a complaint to TradeZero Europe B.V. (TZEU) in writing, by email, or verbally. Complaints made by phone should be confirmed in writing or via email. You can send your complaint directly to our Compliance Officer (CO) or to any other TZEU staff member.

What information should I include in my complaint?

To ensure your complaint is reviewed properly, please include:

• Your full name and address;
• The date of filing;
• A clear description of the issue.

Where can I send my complaint?

Send your written complaint to:
TradeZero Europe B.V.
Beursplein 5
1012 JW Amsterdam
or via e-mail to support@tradezero.nl

What happens after I submit a complaint?

We’ll confirm receipt of your complaint in writing within two weeks. You’ll be informed about the next steps and the expected timeline for resolution.

How long does it take to resolve a complaint?

We aim to resolve all complaints within six weeks. If more time is needed, we’ll let you know why and provide an updated timeline. If a complaint isn’t resolved within eight weeks, you’ll be informed about how to escalate it.

Can I escalate my complaint if I'm not satisfied with the outcome?

Yes. If you are unhappy with our final response or if eight weeks have passed without a resolution, you can escalate your complaint to:

Financial Services Complaints Institute (Kifid)

P.O. Box 93257
2509 AG Den Haag, Netherlands
Phone: +31 (0)70 333 8999
Website: https://www.kifid.nl